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FAQ

Q: What is Goods In Stock?
A: Goods In Stocks means the products in this category are in local warehouse, customers can get ordered items in 2~3 days.

Q: What is Goods For Pre-Order?
A: Goods For Pre-Order means the products in this category need to be shipped from oversea, customers can get their ordered items in 15~30 days.

Q: What is backorder?
A: Backorder means the product is in local warehouse, but had been sold-out or the available quantity is not enough for ordered quantity. In this situation, the product can be backordered, the items are on their way to local warehouse. Customers can get the ordered items in 4~30 days.

Q: Can i order items from Goods In Stock and Goods For Pre-Order in one order?
A: Yes. By default, the order will be split and will be shipped to you in two times/two packages, the items from Goods In Stock will be shipped to you first and the items from Goods For Pre-Order will be shipped to you when they arrived from oversea. The delivery cost for the two packages will be add together to be the delivery charges for the order.

Q: Can i order available local stock items with backorder items in one order?
A: Yes. By default, we will wait for the arrival of the backorder items and then deliver all the items together to you, therefore only one delivery charges will be applied to you. If you want the available items to be delivered first, we recommend you to place two orders (one for available items and one for backorder items).

Q: What about the quality of the products?
A: SogoGoods are always providing good quality products with competitive price.